FrontLines automated all RMA processes for Instantel, providing them a system which increased their throughput on their calibration business by 20%-25% without the necessity of increasing staffing. FrontLines Returns has greatly reduced time spent by service reps in RMA authorization and administration and in return status checking.

FrontLines Returns provides web visibility of the real time status of returns and has proved invaluable in providing their international clientele with quick timely support.

The support team has embraced FrontLines Returns as a truly innovative approach that has significantly increased; profit margins, productivity, sped up the RMA processing time, and increased customer satisfaction / loyalty.

FrontLines Returns has become a “strategic application” for Instantel. It is used daily by all service reps for all aspects of the RMA process and has enabled a paperless 24*7 available system. Distributors are very happy with the returns and knowledge management system and are reliant upon it. Within just a few days the FrontLines solution was implemented and “A day and night transformation” happened; yielding very rapid time-to-benefit and ROI.