| Bridgewave reviewed several
vendors and found FrontLines Global Support to be the most complete
and economical solution on the market today. It has enabled them
to view and capture the full lifecycle of a customer's trouble from
the initial issuing right through the entire returns management
process.
With FrontLines Global Support they have improved service to
their customers. Its issue handling abilities coupled with the
knowledge and customer portal have proven to be of high value
to their client base.
Internally what they have found best about FrontLines Global
Support is its ease of use, flexibility and configurability which
has provided their support team with the ability to quickly and
efficiently define and adapt business rules and workflows to meet
both client and corporate needs.
|
