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The key features of FrontLines
After Sales Support solutions are described in the
Returns and
Global Support products
listed below. Please click on online
demo if you wish to register for an online demonstration.
FrontLines Returns
- Designed for manufacturers
- Visibility - lets customers request RMAs and check their status
online
- Highly configurable (no programming experience required)
- Automates Services, Workflow and Reports
- Centralizes return handling knowledge
- Easy to create reports in minutes - Exports to Excel
- Handles both multiple RMAs under one RMA number & ship
quantity errors
- Provides different processes for different classes of users
- Supports both multiple return processes & facilities
- Supports post sales services such as; calibration, advanced
replacements, maintenance contracts, etc.
- Provides quotes on parts
- Enables paperless returns processing
- Dynamic interactive knowledge center
- Reports on knowledge center usage by customers
- 24/7 Availability
- Highly Scalable
- ASP Hosted or Licensed for your server
FrontLines Global Support
- Designed for manufacturers
- Has all the features of FrontLines Returns
- Visibility - lets customers both request RMAs and indicate
issues they may be having while providing them the ability to
check their status online
- Highly configurable (no programming experience required)
- Automates both return and issue tracking services
- Centralizes both return & issue handling knowledge
- Easy to create reports in minutes - Exports to Excel
- Dynamic interactive knowledge center providing different views
of knowledge to different classes of users
- Reports on knowledge center usage
- 24/7 Availability
- Highly scalable
- Dropdown Topic/Category Browse of entire Knowledge Center
- Keyword and Phrase Search
- Dynamic, Complete and Consistent Answers
- Web Problem Ticket Submission and Tracking
- Internal Issue Handling
- Custom Issue types
- Powerful Workflow and Reporting
- Notifications of Changed Knowledgebase Articles
- Subscribed E-Alerts
- Ease of Content Management
- Ease of Administration
- ASP Hosted or Licensed for your server
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