| Manage Custom Workflows |
1 RMA Request Type Only |
Unlimited RMA Request Types |
Unlimited RMA Request Types and Incident Types |
| RMAs per Month |
100 |
Unlimited |
Unlimited |
| Units Per RMA |
One |
Unlimited |
Unlimited |
| Number of Licenses |
5 Licenses Max |
Unlimited |
Unlimited |
| Custom RMA Screens For Service Rep Display/Edit |
2 |
Unlimited |
Unlimited |
| Service Rep Profiles |
Max of 2 Service Profiles |
Unlimited |
Unlimited |
| Custom Reports with date and data filters |
 |
|
|
| Escalation Events |
|
|
|
| State Events |
Unconditional Only |
Conditional and unconditional |
|
| Knowledge Base |
None |
unlimited articles, all articles visible to all users |
unlimited articles, visibility rules to specific groups |
| Actions |
Email and Highlight |
Email and Highlight |
Email, Highlight, Canned Response, and Assign Incident |
| Serial # and Warranty checks with Lookup Tables |
|
|
|
| Parts Table + Quote Generation |
|
|
|
| Incident Management, Incident Queues, SLAs, Incident
creation and update by email |
|
|
|
| Integration to CRM tools such as SalesForce.com |
|
|
|
| Download Area for Technical notes and documents |
|
|
|
| License Cost |
$29/month |
$49/month |
$69/month for Service Rep, $49/Month for RMA Rep |
| Setup Cost |
$100 |
$250 |
$400 |
| Training |
$150 (1 hour) |
$300 (2 Hours) |
$500 (4 Hours) |
| Support |
Limited |
Unlimited |
Unlimited |
