"Two Technologies is a 20 year old vertically integrated rugged
computer design and manufacturing company who solely markets "customized"
solutions to our customers. Our business model is unique and requires
a large amount of control and customization from our IT business
solution implementations. We must have a best-fit solution to our
business IT needs and are very particular about our IT solutions.
We engaged Frontlines' to utilize their Frontlines Returns web
based RMA system for the Two Technologies' eRMA Process. Our eRMA
implementation has allowed us to reduce paperwork, increase customer
responsiveness and allow better, more consolidated reporting then
our previous ad-hoc full custom system. A strong area is the ability
for our sales and technical support staff to view client's service
status on their own. Another key area is that the ASP model means
very limited IT support from Two Technologies.
Almost all of our customer's have given positive feedback to
the system. As with any new system, there is a learning curve
and the inevitable resistance to change. We feel that the customization
that Frontlines Return product gave us allowed us to keep these
types of issues to a minimum.
Frontlines Returns has allowed us to bring a level of IT automation
to our business with a minimum of deployment and service costs
as well as a short implementation cycle."
Eric Eckstein, President, Two Technologies, Inc. -- www.2t.com
"I found FrontLines Returns very easy to use and install.
There was no programming experience required. With its configurability
we were able adapt FrontLines to fit our business rather than
adapt our business to fit the software.
Ultimately though it comes down to how customers have reacted
to FrontLines Returns and feedback has been consistently quite
positive.
I have become a definite believer in the effectiveness of Hosted
ASP services for Returns Management."
Brian Bacon, Executive Process Consultant for Two Technologies,
Inc. -- www.2t.com
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