"After reviewing several vendors and rating and ranking their
individual strengths and weaknesses we found FrontLines Global Support
to be the most complete and economical solution on the market today.
It has enabled us to view and capture the full lifecycle of a customer's
trouble from the initial issuing right through the entire returns
management process."
"With FrontLines Global Support we have improved service
to our customers. Its issue handling abilities coupled with the
knowledge and customer portal has proven to be of high value to
our client base."
"From a personal aspect, what I have found best about FrontLines
Global Support is its ease of use, flexibility and configurability
which has provided me with the ability to quickly and efficiently
define and adapt business rules and workflows to meet both client
and corporate needs. You definitely have a friend here with regards
to your software!"
Jorge Delgadillo, Customer Support Manager, BridgeWave
Communications, Inc. http://www.bridgewave.com
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