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"The more we use it - the MORE we like it!"
"We had looked at other Return Management solutions, but
none offered the power & flexibility which FrontLines Returns
supplies. The savings in time, with regards to the initial entry
of client return data, has more than paid for the solution. As
well, the ability of FrontLines to easily handle multiple returns
under one RMA number and to track & report against each unit's
location within the returns process has also, lead to great time
savings."
"Time is saved throughout the entire return process and
we have recorded a significant reduction in the man hours required
to handle each return. Returns are now processed quickly and efficiently
and both clients & internal staff have indicated increasing
satisfaction with the FrontLines Returns solution."
"Getting Purchase Orders has also, become much easier and
efficient. Purchase Orders which have taken up to 3 weeks to receive
in the past are now being received much quicker - some within
minutes - through utilization of the FrontLines Quoting system.
Weeks as compared to minutes!'
"Another interesting aspect of FrontLines has been its flexibility.
Changes in procedure which would have been difficult to accomplish
in the past are now quickly configured within FrontLines. There
have been quite a number of changes in procedure over the last
6 months and all have been easily configured within the system,
without the need for programming expertise. As well, when there
has been a requirement to customize the solution to meet some
of the unique RMA processing needs of Simco, the development team
at FrontLines has been extremely quick and effective with implementing
successful solutions."
"As I said the more we use it - the more we like it and
I am actively recommending the use of FrontLines Returns to the
other divisions within Illinois Tool Works."
Wayne Zimmerman, Quality Control Manager, Simco Industrial
Static Control (ITW)
http://www.simco-usa.com
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