Is your Returns Management approach working? Is it scalable? Is it easily changed and enhanced? Or is it a ticking time bomb? Trapped in disjoint complex Excel spreadsheets or a simplistic access database program no one can maintain? The number one reason to use FrontLines is to quickly get your process organized and simplified. We have helped many companies turn bandage returns management solutions into modern best practices processes almost instantly.
Frontlines is unique in that it has Support (Incident Management and Knowledge Base) and Returns Management integrated together and is totally configurable by your support and returns staff themselves without the need for programming.
You could hire consultants or custom developers to develop a Returns Management System that meets your unique needs. You could even try to fit your process into some simple and limited RMA module that comes with your ERP system that is designed for accounting, not the actual processing of returns. Our experience is neither of these solutions work. The best approach is to setup Frontlines fast and configure it yourself as you define and fine tune your processes. Frontlines is designed to be agile and configurable.
When compared to developing your own custom solution or extending your ERP system, setting up FrontLines as your Returns Management and Support Portal is much easier and blazingly fast. Learning to use FrontLines is intuitive and simple. Support, Sales and Service staff can be trained to use FrontLines in a matter of hours. Skip the consultant fees, skip the custom programming fees. FrontLines is affordable for any size of company and any complexity of support and returns needs. And we're in the cloud so there is no need to purchase software or hardware or involve internal IT resources.
FrontLines is proven to yield lower operational costs, streamline internal processes, increase after sales service revenues, improve product quality, reduce future returns, and derive the maximum value from returned assets. And by the way, it also improves the customer experience dramatically.